Refund & Cancellation Policy

1. On-Demand & Marketplace Applications (e.g., HomeGarage)

For digital applications connecting users to physical or real-time local services, the following rules apply to cancellations and booking fees:

• Advance Cancellations: Users may cancel a scheduled service booking up to 2 hours beforethe designated time slot for a full refund.
• Late Cancellations & Dispatch Fees: Cancellations made within less than 2 hours of the scheduled window, or after an emergency/on-demand provider has been dispatched, will incur a standard cancellation/dispatch fee to compensate the service professional.
• Service Failures: If a service cannot be completed due to a provider no-show or a technical system failure on our application, a full refund will be granted.

2. Software-as-a-Service (SaaS) & Digital Subscriptions

For cloud applications, software licenses, and digital subscription packages managed by BSquareTech, billing is handled as follows:

• Free Trials: No charges are applied during advertised trial periods. You can cancel at any time before the trial ends without penalty.
• Monthly Subscriptions: Monthly plans are billed in advance on a recurring cycle and are non-refundable. Upon cancellation, you will retain access to your digital tools until the end of the current billing cycle.
• Annual Commitments: Annual subscriptions qualify for a full refund if requested within 14 calendar daysof the initial purchase or yearly renewal. Requests made after 14 days are non-refundable.

3. Custom Software Development & Professional Services

For custom B2B developments, API integrations, and enterprise consulting contracts:

• All payments are governed strictly by the executed Statement of Work (SOW) or Master Services Agreement (MSA).
• Completed milestone payments represent deployed infrastructure and active developer hours, and are entirely non-refundable once approved and delivered.

4. General Exclusions (Ineligible for Refunds)

BSquareTech reserves the right to deny refund or credit requests if:

• A user provides incorrect account, vehicle, or location details that prevent a service from being successfully delivered.
• A user changes their mind or internal business requirements change after an explicit refund window has closed.
• An account is suspended or permanently banned due to a violation of our network Terms of Service.

5. How to Submit a Claim & Dispute Resolution

If you experience a billing error, application fault, or service quality issue, please open a support ticket immediately:

• Central Billing Desk: BSquareTech Corporate Support
• Email Contact: billing@bsquaretech.com (For app-specific issues, you may also contact support@homegarage.com)
• Investigation Window: Our finance team reviews all transactional disputes within 3 to 5 business days. For on-demand service disputes involving third-party providers, structural reports or photo evidence may be requested.

6. Processing and Timelines

Approved refunds are processed immediately and auto-credited back to the original payment method (credit/debit card, linked bank account, or digital wallet). Depending on your banking institution, please allow 5 to 10 business days for the funds to clear into your account balance.